Return & Refund Policy

Refunds may be requested for: a duplicate or accidental online payment; a payment made in error (wrong amount or wrong invoice); or a service cancelled before it was provided, in line with the notice period agreed at enrollment.

Fees for services already provided (days of care already delivered, meals already served, events already attended) are generally non-refundable, except where required by law or agreed individually with a center.

Contact your child's center directly, or email info@safecarebd.com / call +880 1700-761332, with the invoice number or payment reference and the reason for your request.

Approved refunds are processed within 7 to 10 working days from the date the refund is approved. Refunds are returned to the original payment method used (the same bKash account, card, or bank account) wherever possible.

To cancel an upcoming enrollment, event booking, or service, please notify your center as early as possible. Refund eligibility for cancellations depends on how much notice is given and the specific service booked, as agreed at the time of enrollment or booking.

If a payment was deducted but not reflected in your invoice or the SafeCare app, please contact us with your transaction reference before attempting the payment again — our team will verify the transaction with SSLCommerz or bKash before any refund or correction is made.

For any refund or payment question, email info@safecarebd.com or call +880 1700-761332.