Delete your SafeCare account

Choose whichever is easiest. All four reach the same team and start the same 14-day clock:

• In the app: Settings → "Delete my account". Available to every signed-in guardian and staff member, on web and mobile.
• On the web, without signing in: open the "Delete my account" form linked at the top of this page. It asks only for your phone number and confirms with a code sent to it — nothing else. (SC-PRIV-005)
• By email: write to support@772inc.com from any address, with the subject "Delete my account". Include the phone number your account uses and your name.
• By phone: call +880 1700-761332, Saturday–Thursday, 8:00 AM–7:00 PM (Bangladesh time), and say you want your account deleted.
• In person: ask your center manager. They will file the request for you and give you the reference number.

Because sign-in is by phone number, we confirm the request by calling or texting the number on the account before we delete anything. That is the only check we make — we will not ask you for documents, and we will not ask why.

• Within 2 business days we confirm your request and give you a reference number.
• Every device signed in to your account is signed out straight away. Your sign-in itself keeps working — it has to, because signing in is how you stop the deletion.
• Nothing is deleted for 14 days.
• During those 14 days you can cancel: sign in, then Settings → "Delete my account" → "Cancel my deletion request". You can also call +880 1700-761332 and we will walk you through it.
• After the 14 days the deletion is carried out and cannot be undone, and we tell you in writing when it is done. The law allows us up to 30 days to finish; we do not use the extra time to keep your account open longer.

• Your account and sign-in identity — your phone number, name, email, preferred language and notification settings.
• Your messages, voice notes and attachments in the app, and your device push-notification tokens.
• Where your child is also leaving the daycare: their profile, photos, day notes, meal/nap/activity logs and guardian links.
• Any pending inquiry or waitlist entry that carries your contact details.

If your child stays enrolled and only YOUR access is ending — for example a second guardian leaving the app — we delete your account and your messages, and the child’s own care records stay with the family that remains.

Three categories survive deletion. Nothing else does.

• Invoices, receipts and payment records — kept for the period Bangladeshi accounting and tax law requires. Legal basis: legal obligation.
• Child-safety records such as incident reports, medication administration and immunization logs — kept for the retention period our childcare licence requires. Legal basis: legal obligation, and the vital interests of a child.
• Security and audit logs of who did what inside the app — kept for up to 24 months. Legal basis: our legitimate interest in being able to investigate misuse.

These retained records are visible only to accounting and child-safeguarding staff, are never used to contact you again, are never used for marketing, and are deleted when their retention period ends.

Lost the phone number, left the daycare, or never used the app? Use the email or phone route above and give us the name and the number the account used. We will find the account, confirm with you by another means if the number is gone, and delete it on the same 14-day timeline. Nobody is trapped in an account they cannot reach.

Safe Care Services, House-60, Road-06, Section-12, Block-A, Pallabi, Mirpur, Dhaka-1216, Bangladesh. Email support@772inc.com, phone +880 1700-761332, Saturday–Thursday, 8:00 AM–7:00 PM (Bangladesh time). See also our Privacy Policy at app.safecarebd.com/privacy.